Support
Need help with one of our games or apps? We are here to help.
Contact
When you contact us, please include
- The name of the game or app (Sector31 / AllMemo)
- Your device model and OS version (iOS / Android)
- For Sector31: your in-game nickname
- For purchase issues: the order number or receipt from Google Play or the App Store
- A description of the problem and, if possible, a screenshot
Frequently Asked Questions
- Sector31 — I am changing to a new device. How do I keep my progress?
- Before switching devices, use the account transfer option in the game settings. Your progress is linked to your account, not to the device itself.
- Sector31 — I made a purchase but did not receive the item.
- Please restart the game first. If the item still does not appear, contact us with your order number or receipt and your in-game nickname.
- Sector31 — How can I delete my account and data?
- In the game, open Menu → Settings → Delete account. Your account is permanently deleted after 7 days. See Delete your Sector31 account for details.
- Sector31 — When will the game be released?
- Sector31 is currently in development. Release news will be announced on X (@dcompanyx) and on this website.
- AllMemo — Where are my memos stored?
- Your memos are stored only on your device. If you uninstall the app, the data on the device is deleted as well, so please export your data first if you need a copy.
- AllMemo — I forgot the password for my private memos.
- For your security, private memos are protected on your device and we cannot access them from our side.
Refunds
Purchases are processed by Google Play or the App Store. Refund requests follow the policy of the store where the purchase was made:
Dcompany