Delete your Sector31 account

Sector31 · Developer: Dcompany

You can request deletion of your Sector31 account and the data associated with it at any time. You do not need to reinstall the game to make a request.

Delete in the game (recommended)

Open Sector31.
On the main screen, tap the menu (≡) in the top right and open Settings.
At the bottom, tap Delete account, read the notice and confirm twice.

If you cannot use the game

If you lost your device or cannot install the game, please send a request by email. We will process it after confirming your account.

Send an email to contact@sector-31.com with the subject “Sector31 account deletion request”.
Include your in-game nickname so that we can find your account. We may ask for additional information to confirm that the account belongs to you.

What happens next

When	What happens
Immediately	Your nickname is released and can be used by other players. Game progress (saving) is stopped.
Within 7 days	If you sign in again, your account is restored. You may need to choose a new nickname.
After 7 days	Your account and personal information are permanently deleted and cannot be restored.

Note: Remaining paid in-game currency (gems) is not refunded and is forfeited.

Data that is deleted

Account information (nickname, device identifier, profile) and account transfer codes
All owned assets, including characters, items, souls and emblems
Progress, match history, ranking records and guild membership
Friends, messages and mail

Data kept after deletion

As required by law, the following records are kept separately from personal information and deleted when the period ends.

Record	Period	Legal basis (Korea)
Records of contracts or withdrawal of offers	5 years	Act on the Consumer Protection in Electronic Commerce
Records of payment and supply of goods	5 years	Act on the Consumer Protection in Electronic Commerce; Framework Act on National Taxes
Records of consumer complaints or dispute resolution	3 years	Act on the Consumer Protection in Electronic Commerce

Before you delete

Store purchases (Google Play / App Store) are not refunded when an account is deleted. If you have a refund request, please contact the store or us before deleting your account.

Last updated: September 17, 2026